Testimonials

I can only say excellent . From start to finish it was a pleasure to deal with the sales Guy Steve Horseman who’s attention to detail and what I needed was exceptional. Big thank you to Mercedes and the team and I will be back for another van in 10 months time . 

My experience was so much more than first class. I cannot praise your sales team enough for attention to detail and patience when dealing with my purchase. I have always gone straight to MTV for my new vehicle and have never had any reason to go anywhere else. First class people to deal with and an outstanding service level. It is good to be able to write a review like this and mean every word  Big well done guys  Regards  Dom.Alpha Truck Services

To Gina, thank you for getting my customer Marwood Electrical back on the road so quickly today.

You went above and beyond and i couldn't of asked for a better service. Well done. Have a great day!!

Always had amazing service from this dealership. Most recently had an appointment with Ethan who provided exemplary help in navigating a new van purchased corporately alongside many others. Would recommend to anyone looking for an easy and straight forward experience.

In this age where we are bombarded by Reviews for anything that we purchase or experience. It becomes very tiresome when you have to comment on something that used to be expected as just doing your job properly.

Occasionally I come across service that is exceptional that deserves praise outside of any customer review process. In this case it was the service I received from 'Owen', in the Parts Department.

My wifes Steering Rack had failed on her Vito Tourer, being her business vehicle (Childminder) she is very dependent on it being serviceable.

Owen was courteous and professional in dealing with the sourcing and supply of the parts. It was a pleasure to deal with him and he must be highlighted as a valuable asset to your company.

Dealt with Ambrogio at Birmingham when looking for a new van. The process went so smooth, smooth as custard. Great firm to deal with. Ambrogio was a great friendly guy was straight to the point and found a perfect van.

Really pleased with the eCitan. A big thank you to Lucas Lawson for excellent efforts on securing our first fully electric van. 

Great service by the Midland Truck & Van Ltd. My cousin got in touch with the management of the company in relations to our Mercedes Vito vehicle, they went their extra mile to resolve our issue. Managing Director Mr Steve Hunt personally oversees the work. They completed some extra work on the vehicle which needs resolving. We already expressed our gratitude to Mercedes. I would highly recommend Midlands Truck & Van. Very professional.

Had a problem with my sprinter, urgent as travelling to Germany. Service picked up the phone, said they will make every effort to fix it in time. It was in and assessed that day parts ordered. Fixed the following day in time for me to leave. Always got through, easy pick up. Can’t fault the service. I called to find out progress but no issue with that, always responded politely and checked for me.👍🏻

I purchased my 316CDi LWB Sprinter from here via Joe in 2020. It’s a 2 1/2 hour drive for me to get to these premises but the service and care I receive every time I go makes the journey absolutely worth it.

Very impressed by the way in which the service team & technician dealt with all aspects of my Mercedes Vito van.

Just a quick email to say A VERY BIG THANK YOU your guy just done the key for me your customer service is outstanding and I am so so encouraged to deal with you on our next van purchase I wish there is more helpful and efficient people like you it would make dealing with people a pleasant experience once again thank you

Best regards ALEX.

Josh, can I please just say, credit where its due on a top drawer experience with the van delivery……similar to the last one really, and appreciated you getting the limiter sorted for us on the previous one……
 
Immaculate van, excellent price, 24 months till next service, 2 years warranty etc……we were suitably impressed – it has the feel of a brand new van. Simon King the MD and I felt the whole experience warranted this email, and you are definitely eating into Ford’s dominance within our van fleet – every vehicle you supply is to the detriment of ford….
 
Keep dropping me a line on vans like these mate, you would be surprised how these can mount up!! Hope these are as reliable as the ford vans, as that will be the icing on the cake – the first one has been excellent so far….

Bought a new Vito van from sales and Steve Was brilliant from start to end. He looked after me the whole process would highly recommend as this is the second one from them. Thanks Steve Horseman

Michelle McGrath Really does have great customer service with quick response to emails. Very happy with the service.

Took my van there this morning and a lot of work needed doing, by 3.30 pm all works was completed, very professional team, emailing me estimate for works needed to be carried and Michelle was very nice and polite when I picked up the van. Thank you Michelle and truck & van team 👍

I run a business with a fleet of van (no Mercedes) I decided to buy our first Mercedes Vito from a dealer down south. My problems started from the day I collected the vehicle. From it being advertised incorrectly to it going straight into limp mode on the way home. I have been passed from pillar to post for the last two weeks and decided to get it booked in at Midlands Truck and Van Wolverhampton. It had a Health check & all warranty work carried out. The experience from start to finish has been nothing short professional & a great pleasure to deal with them. From booking for the Thursday and having in back all completed by the weekend. All work was explained to me & what else needs to be completed at a later date due to me wanting the van back to use this weekend. Please forward my comments onto all involved sorting the DB Drainage Vito out and especially Barry in the workshop who talked me through everything and was extremely professional in his job

On the ball - 2nd time in 3 years I've been back for a brand new high spec sprinter. David McKay was quick and responsive and sorted me out perfectly after the Iveco dealership up the road sold me a 'new van' that was clearly used with 650+ miles and numerous electronic faults (they soon had it back on their forecourt!). Great service, great price, thanks Dave & Gez. Good people. Highly recommend. They even gave me a packet of chocolate Hob Nobs for the journey home!

First time visited this place on Tuesday unannounced, without appointment looking for Approved used Vito Crew Van, yet still Midlands Truck and Van managed to find time to provide me with fantastic service.

Instead Approved Used, Josh the Sales Executive, managed to find me a brand new Van at the same budget with only 7 miles on the clock. Test drove it on Wednesday with all paperwork being sorted and vehicle ready for collection by Friday!!! Couldn't ask for a better service.

Very tidy and well organized place, with all latest social distancing rules applied and maintained.

Very happy customer, hope it is just a beginning of long lasting business relationship.

Would recommend! A+++

We run a small fleet of Mercedes vans and trucks; we have just recently purchased a 3rd new Vito van. I would like to say what a pleasure it was, from specking the van with Gez O’Reilly, to the follow up and final hand over By Joseph Conner. I couldn’t fault them; I wouldn’t buy a vehicle from anyone else. I would also like to send a special thanks the all the rest of the staff in the truck and van service departments for all there maintenance and servicing over the past 30 years. Nothing is ever too much trouble. A special mention for Clive in the truck service department, for assisting us at 6.00am in the morning when we just turned up on the off chance with a problem, our vehicle was fixed on the spot. What more could you ask from a company.

Midlands Truck and Van Coventry gave me a stress free and great service with a friendly and personal experience.

Special thanks to Lucy and Paula in reception and Dave in sales.

Thank you very much... I'd much rather drive 35 miles to get to you than a closer site 10 miles from my home.

See you again. 

Had a slight problem today with my new arocs (caused by me) spoke with Tom the salesman on the phone and he told me to come in and had it sorted by the workshop within half an hour and Even made me a coffee while I waited. Great service. Thanks

Excellent service in a very stressful time. Vehicle fixed with great speed and efficiency. Kept fully updated and Vehicle valeted afterwards. Thank you Joe, Paula and the mechanics who worked on my Vehicle. Highly recommend MTV Coventry

The strategic partnership we have forged over the last few years has been incredibly beneficial to the MotorFLEET Department, and indeed to UBT and the school children we support.

Our rebate supply partners are the very lifeblood of our business, and your support is invaluable, and I’m glad to take this opportunity to express our gratitude for your ongoing commitment and support.

We look forward to getting together soon to explore ways to move this opportunity forward and growing together in 2019 and beyond!

We seem to live in a world where everyone likes to complain however I always like to give credit where its due, I spoke to Liam about BT66 RCU after my brother, Andy had returned it at the end of its Lease. I can honestly say the service I received from Liam was outstanding, I was kept up to date  throughout even when we ran in to V5 problems. I was originally going to buy a Transit but gave up as neither of the two dealerships I was talking to would get back to me when promised.

I work in a service based industry and appreciate you do run in to problems but its how they are dealt with that matters and makes the difference.

I would not hesitate in recommending your company and I am just speaking to Liam about the options of a PX on our 2014 Ford Ranger for the other Vito.

I look forward to working with you in the future. 

Thanks for the email my experience was first class. Your team kept me fully informed with progress report via telephone. Top class service would definitely recommend to friends and family. Well done keep up the good work.

Absolutely first class attentiveness, service and the all important following up, it’s all to prevalent to get service all the way to completion then fir the franchise/sales team to brush you aside, my experience was perfect and therefore reassuring.

Midland Truck and van offered realistic pricing but really stood out for their aftercare which is supported by Mercedes Benz dealer network and attention to detail when it came to our specific branding requirements. James is really tuned in to the needs of a business which has high brand standards and his attentive service made the process really straight forward.

The Mercedes brand, strong product and after sales service from all the staff at Midlands Truck & Van has help us to reach this outstanding achievement in such a short space of time and we look forward to there continuous service for many years to come.