Midlands Truck & Van
Midlands Truck & Van

Van Sales Executives - Boston, Peterborough, Dunstable

We currently have positions for Van Sales Executives to join our team at our Boston, Peterborough and Dunstable branches.

Key Purpose of the job:

To deliver the Mercedes Benz experience to customers by professionally managing the customer transaction from the point of order through to the handover of the vehicle.

To ensure that all vehicles are handed over in line with the expected standards and that all necessary vehicle documentation and payment transactions have been completed to guarantee customer satisfaction.

To provide and deliver excellent customer service by consistently exceeding internal and external customer expectations.

To ensure that all group policies and procedures applicable to your area of responsibility are adhered to at all times.

  • To promote & deliver at all times to all internal & external customers & suppliers the Mercedes-Benz cultural experience of quality and excellence.
  • To have a full in-depth understanding & knowledge base of the full range of Mercedes-Benz vehicles, allowing you not only to facilitate high quality discussions with customers but also being an onsite expert and point of reference for all other internal departments.
  • To manage the customer account (from point of order through to vehicle handover) in line with the expected Mercedes-Benz practice standard.
  • To provide an adaptable and flexible approach to meet each individual customers needs and expectations.
  • To build and develop an excellent rapport & relationship with the customer (and internal departments), giving full potential for further/repeat business.
  • To contact manage the customer waiting period as per the Sales & CRM core standard processes.
  • To liase with the relevant sales staff to understand the full requirement of the customer.
  • To ensure that new and used vehicles are ready for handover as per an agreed schedule liasing with the sales department. Follow up any problems with appropriate department notifying relevant sales staff/workshops/administration of any likely delays in handover.
  • Undertake the final check of the vehicle to ensure quality of preparation is in accordance with required follow up standard, that handover ‘pack’ is complete (e.g. gift, information) and resolve any related issues.
  • To demonstrate excellent time management & multi-tasking skills culminating in the ability to organise, schedule & co-ordinate the full spectrum of tasks from the point of order through to the handover of the vehicle, for the full dealership customer accounts.
  • Determine the customers preferred method and duration of handover, confirming the location and time, ensuring that all documentation has been prepared and is available for the event.
  • Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification, likely service schedules and has received & handed over all relevant documentation.
  • Record customer feedback on handover and report any problems.
  • Ensure that within your area of operation all company and trade association's policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.

  • Experience in a retail environment or customer handling skills from a service industry.
  • Outgoing, positive team player with excellent interpersonal skills and the ability to communicate detailed information clearly and concisely at all levels. The desire and drive to help achieve success in a sales environment.
  • Ability to understand and demonstrate detailed product knowledge.
  • Flexible and social approach to work and people.
  • Adaptability to changing workplace environment.
  • I.T. literacy – an advantage.
  • Current driving license.

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Head Office: 2 Cornwall Road, Smethwick, Birmingham B66 2JT

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